Refund policy
A. Right of Withdrawal
Introduction
Consumers have a right of withdrawal according to the following provisions, whereby a consumer is any natural person who enters into a legal transaction for purposes that predominantly cannot be attributed to their commercial or self-employed professional activity:
Right of Withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the last item.
To exercise your right of withdrawal, you must inform us (Maximilian Fromm, MazorDesign, Schillerstr. 67a, 91054 Erlangen, Germany, Tel.: 091319166142, E-Mail: info@mazordesign.com) of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post or an email). You may use the attached model withdrawal form for this purpose, but it is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of Withdrawal
If you withdraw from this contract, we shall reimburse you for all payments received from you, including delivery costs (except for the additional costs arising from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and no later than fourteen days from the day on which we receive your notification of withdrawal from this contract. We will use the same means of payment for the reimbursement that you used for the original transaction, unless you have expressly agreed otherwise; in no event will you incur any fees as a result of this reimbursement. We may withhold reimbursement until we have received the goods back or until you have supplied evidence of having sent back the goods, whichever is the earlier.
You shall send back the goods or hand them over to us without undue delay and in any event no later than fourteen days from the day on which you communicate your withdrawal from this contract. The deadline is met if you send back the goods before the period of fourteen days has expired.
You shall bear the direct costs of returning the goods.
You are only liable for any diminished value of the goods if this loss in value is due to handling them in a way that is not necessary for checking their nature, characteristics, and functioning.
Exclusion or Early Expiration of the Right of Withdrawal
The right of withdrawal does not apply to contracts for the supply of goods that are not pre-manufactured and for the production of which an individual choice or determination by the consumer is essential or which are clearly tailored to the personal needs of the consumer.
Related/Financed Transactions
If you finance this contract through a loan and later withdraw from it, you are also no longer bound by the loan agreement if both contracts form an economic unit. This is particularly assumed to be the case if we are simultaneously your lender or if your lender uses our cooperation for financing. If the loan has already been provided to us upon the effective date of withdrawal or upon the return of the goods, your lender shall assume our rights and obligations from the financed contract in relation to you regarding the legal consequences of the withdrawal or return. The latter does not apply if this contract involves the acquisition of financial instruments (e.g., securities, foreign currencies, or derivatives). If you wish to avoid a contractual obligation as far as possible, exercise your right of withdrawal and also withdraw from the loan agreement if you are also entitled to a right of withdrawal for that.
General Information
- Please avoid damages and contamination of the goods. Please return the goods in the original packaging with all accessories and all packaging components. If necessary, use protective packaging. If you no longer have the original packaging, please ensure adequate protection against transport damage with suitable packaging.
- Please do not return the goods to us freight collect.
- Please note that the aforementioned points 1-2 are not a prerequisite for the effective exercise of the right of withdrawal.
B. Withdrawal Form
If you want to withdraw from the contract, please fill out this form and send it back.
To
Maximilian Fromm
MazorDesign
Schillerstr. 67a
91054 Erlangen
Germany
E-Mail: info@mazordesign.com
Hereby I/we () withdraw from the contract concluded by me/us () for the purchase of the following goods () / the provision of the following service ()
Ordered on () ____________ / received on () __________________
Name of consumer(s)
Address of consumer(s)
Signature of consumer(s) (only if communicated on paper)
Date
(*) Please delete as applicable
